Terms of Service

1. What GymOS provides

GymOS provides software for member records, enrollment, scheduling, check-in, staff access, reporting, and related business operations. Available features depend on the selected plan and enabled integrations. GymOS does not operate your gym, provide fitness or medical care, or guarantee any training outcome.

Each gym is responsible for its facilities, classes, staff, safety, membership agreements, pricing, refunds, and services. Questions about a membership, booking, or gym payment should go to that gym.

2. Accounts and authority

You must provide accurate account information and protect your sign-in credentials. A person opening or managing a business workspace must be at least 18 and authorized to act for that business. The gym manages the people it invites and the permissions it gives them. Report suspected unauthorized access promptly to accounts@zans.nyc.

Account creation does not guarantee gym membership or workspace approval. GymOS is not intended for children under 13 to use directly. When a gym enrolls a minor, it is responsible for required parent or guardian permission and age-appropriate access.

3. Plans, billing, and cancellation

Software prices, billing periods, trial conditions, taxes, and renewal terms are disclosed in the plan or checkout you choose. Recurring billing applies only to a subscription you authorize. You can manage or cancel your software subscription through billing management, or contact accounts@zans.nyc for help. The cancellation date and refund rights follow the terms presented with your plan, any signed agreement, and applicable law.

Gym memberships and third-party provider charges are separate from GymOS software fees. Disconnecting an integration does not cancel that provider’s account, phone numbers, subscription, or outstanding charges. Cancel those directly with the provider when necessary.

4. Connected services, including Twilio

Integrations are optional. When an authorized gym owner connects a service, the owner permits GymOS to access the data and perform the actions described on that provider’s authorization screen to deliver the requested integration. The provider’s terms also apply. The gym is responsible for its provider account, registrations, approved senders, usage, and charges.

Twilio Connect lets gyms authorize their own Twilio account for messaging through GymOS. Its permissions can include reading account data and performing actions that incur Twilio usage charges. Twilio bills that usage to the gym’s Twilio account. GymOS software fees do not include Twilio charges. Owners can disconnect the service in GymOS or revoke the authorization with the provider. Provider or carrier restrictions may limit availability or message delivery.

5. Messaging and acceptable use

Gyms must obtain and keep records of the consent required for their messages, clearly identify the sender, provide a working way to opt out, and honor opt-out requests. Permission to join a gym is not by itself permission to receive marketing messages. Follow applicable communications laws, carrier requirements, and the connected provider’s policies, including the Twilio Messaging Policy. Promotional email must also comply with applicable email rules, including CAN-SPAM requirements where they apply.

Do not use GymOS for spam, fraud, harassment, unlawful content, malicious code, or attempts to access someone else’s data. Do not bypass access controls, misuse credentials, or interfere with the service. Messaging features are not an emergency communication service.

6. Your information and content

You retain your rights in the information and content you provide. You permit GymOS to host, process, transmit, and display that content as needed to operate, secure, and support the service and integrations you request. You must have the necessary rights and permissions to provide it. Gyms are responsible for their collection notices, member permissions, records, and instructions to their service providers.

Connecting a provider may transmit relevant information, such as recipient contact details and message content, to that provider. Request access, correction, or deletion of gym membership records from your gym. For GymOS account or data questions, contact accounts@zans.nyc. Any separately agreed privacy notices and data processing terms continue to apply. These terms do not replace them.

7. Software ownership

GymOS and its licensors retain their rights in the software, branding, and documentation. Subject to your plan and these terms, you may use the service for its intended purpose. You may not resell access or copy proprietary software or branding without permission, except where applicable law permits it.

8. Availability and support

Contact support through GymOS or accounts@zans.nyc. Maintenance, outages, and third-party failures can interrupt features. Unless a separate agreement says otherwise, uninterrupted availability, error-free operation, and message delivery are not guaranteed. Keep copies of records you need for your business and verify information before relying on it for important decisions.

9. Suspension and ending access

You may stop using GymOS and request account closure through support. Cancel any recurring subscriptions separately through billing management. GymOS may restrict access to address misuse, security risks, nonpayment, or legal requirements, and will provide notice and an opportunity to resolve the issue where reasonably possible. Contact us about exporting needed records before closing a workspace; retention and deletion are subject to applicable law and any separately agreed data terms.

10. Legal rights and disputes

To the extent permitted by law and subject to any separate written agreement, the service is provided as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Nothing here excludes liability or consumer rights that cannot lawfully be excluded, including liability for fraud. These terms do not waive a member’s rights against their gym.

New York law governs these terms, except where applicable mandatory law provides otherwise. Please contact accounts@zans.nyc about a dispute so we can try to resolve it. This does not prevent you from exercising your legal rights or contacting a regulator. If a provision cannot be enforced, the remaining provisions still apply.

11. Changes and contact

Updates will be published on this page with an effective date. Material changes will be communicated before taking effect and consent requested where required. An update does not retroactively change a separately signed agreement.